Frequently Asked Questions
Everything you need to know about your TTRacing experience, from ergonomic comfort to delivery details.
How long does shipping take for my TTRacing chair?
Orders are typically processed within 24-48 hours. Depending on your location, standard delivery takes between 3 to 7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What kind of warranty comes with TTRacing products?
We offer a comprehensive 2-year limited warranty that covers structural defects and functional issues with the hydraulic pistons, armrests, and frame. Please keep your proof of purchase to facilitate any warranty claims.
Is assembly difficult? Do I need my own tools?
Not at all. Every TTRacing chair comes with a step-by-step assembly guide and a dedicated tool kit containing everything you need. Most users complete the setup within 20 to 30 minutes.
What is your return policy if I am not satisfied?
We offer a 14-day return policy for items in their original packaging and unassembled condition. If the product is defective upon arrival, please contact our support team immediately for a free replacement or full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' installment options like Atome and GrabPay to make your home office upgrade more affordable.
How do I choose the right chair for my height and weight?
Each product page features a detailed sizing guide. Generally, our Maxx Series is designed for taller and larger builds, while the Duo V4 and Swift X series are optimized for medium frames to ensure maximum ergonomic support.